Reference

Open 8oz Knowing Exactly Where You Stand

These Terms & Conditions set out the agreement between you and 8oz when you create an account and use our platform — covering everything from how your funds…

Applies to all 8oz accountsCovers UPI, Paytm, PhonePe transactionsGoverns deposits, withdrawals and disputesSubject to local law in your regionLast reviewed by our compliance team

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Explore What These Terms Actually Cover

8oz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 8oz, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. The terms govern all interactions on the platform — account registration, identity verification, deposits processed via UPI, Paytm or PhonePe, withdrawal requests and any

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promotional activities you opt into. We reserve the right to update these terms; when we do, we post a notice inside your account dashboard and the revised version takes effect after seven days. Continued use of your account following that period constitutes acceptance. If you do
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not agree with a revision, you may close your account before the effective date by contacting our support team. These terms apply wherever local law permits access to 8oz.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS TEAM

Browse Your Contact Options for Terms Queries

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team is available around the clock to clarify. Raise a query through live chat, email or our help portal — we log every terms-related request and aim to respond with a written explanation within 24 hours.

Team online

Live Chat

Start a live chat session directly from your 8oz account dashboard for immediate clarification on any clause in these Terms & Conditions. Available 24 hours a day, seven days a week for all account holders.

Email Support

Send a detailed query about your rights under these terms to our support address. We aim to respond with a written explanation within 24 hours, keeping a record of the exchange in your account file.

Help Portal

Our online help portal hosts the current version of these Terms & Conditions alongside a searchable index of clauses. Submit a formal dispute or terms review request through the portal form at any time.

HOW WE UPHOLD THESE TERMS

See How 8oz Handles Policy Across Your Account

From the moment you open an account, these Terms & Conditions govern how we collect your data, secure your credentials, retain transaction records and respond to your requests.

Data Handling

We collect only the data needed to operate your account and process transactions. Your personal details are stored on encrypted servers and never sold to third parties. You may request a copy of your data at any time through our support portal.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Your account is protected by two-factor authentication and automatic session timeouts after periods of inactivity. We log every login attempt and flag unusual access for manual review by our security team within the hour.

Record Retention

Transaction records — including every UPI, Paytm and PhonePe deposit and withdrawal — are retained for a minimum of five years in line with financial compliance requirements. You can request a statement of your transaction history at any point.

Terms Change Notice

When we revise these Terms & Conditions, we notify you via an in-account banner and, where possible, by email. The seven-day notice period gives you time to review changes before they take effect, and to close your account if you disagree.

Requesting Changes

If you believe personal data held by us is inaccurate, contact our support team by email or live chat with your account ID and the correction you require. We process verified data-correction requests within five working days and confirm the update in writing.

Check the Questions We Hear Most About These Terms

The clauses below address the questions our account holders ask most frequently about their rights, data, and obligations under these Terms & Conditions. If your question is not covered here, open a live chat session and our team will point you to the relevant clause.

Yes, these terms apply to all accounts where access is permitted under local law. Whether you are using UPI, Paytm or PhonePe for transactions, the same terms govern your account. Eligibility depends on local law in your state or territory.

We post a notice inside your account dashboard when a revision is made. You also receive an email alert where one is on file. The updated terms take effect seven days after the notice, giving you time to review any changes before they apply.

Yes. Submit a data-access request through the help portal or by emailing our support team with your account ID. We process verified requests within five working days and deliver your data as a downloadable file to your registered email address.

Transaction records — including all UPI, Paytm and PhonePe activity — are retained for a minimum of five years after account closure in line with financial compliance requirements. You may request a copy of your history before closing.

Submit a dispute through the help portal form or by sending an email to our support address. Include your account ID and the specific clause you believe was applied incorrectly. We log all disputes and respond with a written explanation within 24 hours.

Yes. The payment section of these terms covers all deposit and withdrawal rails, including UPI, Paytm, PhonePe and Google Pay. It outlines processing timelines, reversal conditions and what happens in the event of a failed or delayed transaction.

If you do not accept a revised term, you may close your account before the seven-day notice period expires. Contact our support team via live chat or email, and we will process the closure and return any available balance to your verified payment method.

Open 8oz Knowing Exactly Where You Stand

Browse Your Contact Options for Terms Queries

Live Chat

Email Support

Help Portal

See How 8oz Handles Policy Across Your Account

Data Handling

Cookie Policy

Account Security

Record Retention

Terms Change Notice

Requesting Changes

Check the Questions We Hear Most About These Terms

01 Do these Terms & Conditions apply to me if I am in India?

02 How will I know when the Terms & Conditions have been updated?

03 Can I request a copy of my personal data held by 8oz?

04 What happens to my transaction records if I close my account?

05 How do I raise a formal dispute about how a term was applied to my account?

06 Are there any parts of these terms that specifically cover UPI and Paytm deposits?

07 What should I do if I disagree with a revision to these Terms & Conditions?

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