Reference

Open legal terms for your account

At 8oz, this page sets out the legal terms that apply to your account, your content use and any contact you make with us.

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8oz Open legal terms for your account
REQUEST ROUTES

Switch to policy contact paths

Legal requests should move through the same channels we use for account support, so your query reaches the right desk without delay. Use in-account chat for a fast route, email for written requests, or postal mail when you need a signed trail. We will ask for enough details to verify the account and then respond under the rules that apply in your location.

Team online

In-account chat

Send a legal request from your signed-in account so we can match it to your profile and keep the exchange in one thread. If access is restricted locally, we will still tell you the next valid step.

Email request

Use email when you need a written record for correction, deletion or a status check. Include the account name, phone number and a clear subject so the request can be routed without delay.

Postal request

Postal mail works when you need a signed paper trail or have documents to attach. We log the date received, review the documents against the account record and reply through the contact channel you name.

DATA HANDLING

Browse how we handle your data

We keep legal handling separate from account content so your requests are logged, traceable and easy to check.

Data handling

We keep the details you submit for account checks, dispute handling and legal replies in controlled records. Only staff who need them can view them, and we do not move those records into public pages or mailing lists.

Cookie control

Cookies help us keep you signed in, remember session state and detect unusual access. You can clear them in your browser, but that may reset the legal notice flow and any saved account steps.

Login checks

If a login looks unusual, we may pause access until you confirm the request and pass the checks linked to your account. This protects your records, wallet history and legal correspondence tied to the profile.

Retention

We keep records only for the period needed for support, dispute handling, tax or accounting duties and any duty that applies in your location. After that, they are removed or anonymised under our internal process.

Change requests

If your name, phone number or address has changed, send the update request through the channels listed here. We may ask for proof so the change matches the account and the legal record stays accurate.

Policy contact

For correction, deletion, access or objection requests, use the contact route named on this page and mention the subject clearly. We route the request to the team that handles legal records and reply in writing.

Open common legal questions

These questions cover the practical side of legal access, record keeping and correction requests. If your state or country has a different rule, that local rule comes first and may change what you can do inside the account. Use the contact route listed here when you need a copy, correction or status check. We keep the answers short so you can check the next step quickly before you send a request.

Only where local law permits access. If your state or country restricts the service, that restriction applies before any account step, wallet action or content use.

We keep the records needed to run account checks, answer disputes, track payment events and meet legal duties in the place where you use the service. The storage period depends on the record type.

Send a written request through the contact route on this page and include the name and phone number on the account. We will verify that the request is yours before we share or correct anything.

Yes. If a name, phone number or address is wrong, send the update request with matching proof. We will review it, update the record when accepted and keep the previous version only where law requires.

A small policy team handles them, separate from day-to-day support. That keeps your request in one queue, makes the audit trail cleaner and helps us answer you in the right order.

Cookies keep you signed in, remember session state and help us spot unusual access. If you clear them, some pages may ask you to verify again before the same account path loads.

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