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Browse Our Privacy Commitments at 8oz

At 8oz, we believe you should always know exactly what personal data we hold, why we hold it, and how you can request changes or deletion at any…

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Understand How This Policy Applies to You

8oz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all accounts created on 8oz and governs how we handle personal data in line with applicable Indian law, including the Information Technology Act and its associated rules. When you fund your account via UPI, Paytm or PhonePe, the payment processor shares

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only the reference data needed to confirm the transaction — we do not store your full UPI credentials or Paytm wallet PIN. Access to and use of 8oz depends on local law and is available where local law permits. If you are accessing the platform from
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a jurisdiction where online gaming is restricted, it is your responsibility to verify compliance with local regulations before proceeding. We update this policy when law or our processes change, and we will notify you via the email address linked to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you want to access, correct or delete the personal data we hold on your account, our dedicated privacy team is reachable through any of the channels below. We aim to respond to all data-related requests within five business days, and no longer than thirty calendar days for complex cases requiring account verification.

Team online

Email Privacy Team

Send a written data request to our privacy inbox. Include your registered email and the specific data action you need — access, correction or deletion — so we can process it without delay.

Live Chat Support

Open the chat widget on any 8oz page and select 'Privacy & Data' from the topic menu. A trained agent will log your request and escalate it to our data team within one business day.

In-Account Request Form

Log in to your 8oz account, navigate to Settings, then Privacy, and submit a formal data request directly. This method links automatically to your account record and speeds up verification.

HOW WE PROTECT DATA

Explore Our Data Handling Practices

Every layer of our data infrastructure — from account creation through to withdrawal confirmation — is built around controlled access, encrypted storage and regular security audits.

Encrypted Account Storage

Your personal details — name, address, registered mobile number — are stored using AES-256 encryption at rest. Access inside our systems is restricted to authorised personnel with a verified business need and logged audit trail.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the banner at the bottom of any 8oz page or via your browser settings at any time.

Payment Data Minimisation

When a UPI or PhonePe deposit clears, we record the transaction reference ID and amount only. Your VPA, wallet PIN or linked bank account number is never written to our servers — the payment gateway handles and discards that data.

Retention Schedule

Active account data is retained for as long as your account remains open. If you close your account, we retain the minimum data required by Indian law — typically transaction records — for the statutory period, then delete the rest.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict processing during a dispute, or delete data that is no longer necessary. Submit your request via the in-account form or email; we will confirm receipt within 48 hours.

Third-Party Sharing Limits

We share data with fraud prevention and identity verification providers only when required to protect accounts or meet legal obligations. Each third party is contractually bound to our data standards and cannot use your data for their own marketing.

Switch Through Common Privacy Questions

Below are the questions we receive most often about how 8oz handles personal data, your rights as an account holder in India, and how to act on those rights quickly and without friction.

We collect your name, date of birth, registered mobile number and email address at sign-up. When you deposit via UPI or Paytm we also receive a transaction reference ID, but no bank credentials or wallet PINs are ever stored on our servers.

Log in, go to Settings, then Privacy, and submit an Access Request. We will compile and send a structured data export to your registered email within five business days of verifying your identity, at no charge.

Yes. Submit a deletion request through the in-account Privacy form or by emailing our privacy team. We will delete all data not required by Indian law; transaction records needed for statutory compliance are retained for the legally mandated period only.

We do not sell or rent your data to any third party for marketing. Data is shared only with payment processors (UPI, Paytm, PhonePe), fraud-prevention services, and regulators where Indian law requires it, and each recipient is contractually restricted from secondary use.

We use essential session cookies (required for login) and optional analytics cookies. You can decline analytics cookies via the cookie banner on any page or through your browser settings; essential cookies cannot be disabled as they keep your session secure.

Once you close your account we delete profile and preference data promptly. Financial transaction records are retained for the period required under the Information Technology Act and relevant Indian financial regulations, after which they are permanently deleted.

Reach our privacy team via email, live chat (select 'Privacy & Data'), or the in-account request form. If your concern remains unresolved, you may escalate to the relevant Indian data protection authority as permitted under applicable law.

Browse Our Privacy Commitments at 8oz

Reach Our Data Team Directly

Email Privacy Team

Live Chat Support

In-Account Request Form

Explore Our Data Handling Practices

Encrypted Account Storage

Cookie Controls

Payment Data Minimisation

Retention Schedule

Your Right to Request Changes

Third-Party Sharing Limits

Switch Through Common Privacy Questions

01 What personal data does 8oz collect when I open an account?

02 How can I see all the data 8oz holds about me?

03 Can I ask 8oz to delete my personal data?

04 Does 8oz share my data with third parties for marketing?

05 How does 8oz handle cookies, and can I opt out?

06 How long does 8oz keep my data after I close my account?

07 Who do I contact if I have a dispute about how my data was handled?

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